When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission you may join our mail list, meaning that we may send you emails about our store, new products and other updates.
How Do You Get My Consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason.
If we ask for your personal information for a secondary reason, like joining our mail list, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Inferred Consent for General Follow-Up
When you purchase from our website you are deemed to provide ‘inferred consent’ that we may email you in the future as part of following up our customers – to check customers are happy with their purchase, to ask for customer feedback, to follow-up incomplete purchases and other general follow-up content. Inferred consent is described by the Department of Internal Affairs as “when the person you wish to contact has not directly instructed you to send them a message, but it is still clear that there is a reasonable expectation that messages will be sent.”
The follow-up messages as described above aren’t part of our ‘marketing’ mail list. Because of this, and also because purchasing from our website suggests it is reasonable to expect some ongoing follow-up emails might occur, follow-up messages therefore don’t contain an ‘unsubscribe’ link in them. Though, you may manually request not to be contacted for follow-up by letting us know. We are required by law to have taken steps to ensure you won’t be sent future follow-up emails within 5 working days.
How Do I Withdraw My Consent?
If after you opt-in to our mail list, you change your mind, then you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us. We are required by law to remove you from any email lists within 5 working days.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Unless you choose an offline payment method (such as direct bank deposit) your payment details will be handled by eWay and PayPal. All credit card transactions are powered by eWay and PayPal. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us.