Orders and Payment

We want you to remain confident in buying from us. If you find that your question isn’t answered below please don’t hesitate to get in touch with us.

Which Courier Company Do You Use?

Generally we use Fastway Couriers and Pass the Parcel, but occasionally we have to use a different service (for example, if we’re sending to a PO box, or if we’re sending internationally).

How Long Does Delivery Take?

The courier services we utilise aim for a delivery of 2 – 3 business days. While in most cases this is achieved, we can’t guarantee that this time frame will be adhered to in every instance. We will provide parcel tracking details if applicable for your order. We will also accept responsibility for arranging redelivery if an order is lost during transit at no additional cost to the customer (note, we are not obligated to replace or refund a lost international delivery if tracking wasn’t included in the order) .

How Much Do You Charge for Delivery?

We offer a flat rate nationwide delivery of $10.00 including tracking. Delivery overseas will be assessed on a case-by-case basis.

Can I Track My Parcel/Order?

Yes, a parcel tracking option is available on every NZ order.

Do You Deliver Outside New Zealand?

Only with prior arrangement. Overseas orders require payment via direct bank transfer prior to beginning work.

Can I Return My Item for a Refund?

Our refund policy for wholesale orders is much stricter than our general consumer refund policy. Generally we won’t offer a refund for wholesale orders. See our refund policy for more info.

How Can I Pay for My Order?

Wholesale orders may only be paid using direct bank transfer (see below).

Can I Use a Direct Debit Transfer to Pay?

Yes, our (ANZ) account number is 06-0582-0361948-00 please use your order number as a reference. Please consider that using this method is slower and we are not able to ship your order until payment clears.